Free Delivery to all major Canadian cities +1 866-463-6233

Shipping policy

Shipping Policy

Last Updated: July 17, 2025

Welcome to Embed Home Products Inc! This Shipping Policy outlines the terms and conditions that govern the shipment of products purchased from our website. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

  • Order Confirmation: Upon placing an order, you will receive an order confirmation email. Please review this email to ensure all details are correct.
  • Processing Time: Orders are typically processed within 1-2 business days. During high-demand periods or holidays, processing times may be extended. You will be notified of any significant delays.

2. Shipping Methods and Carriers

We partner with reliable shipping carriers to ensure your products are delivered safely and promptly. Our standard shipping methods include:

  • Standard Shipping: Delivered via USPS, UPS, FedEx, or DHL.
  • Expedited Shipping: Faster delivery options are available at an additional cost.
  • International Shipping: Available to select countries. Delivery times and costs vary based on destination.

3. Shipping Costs

  • Free Shipping: We offer free shipping to all major city areas listed below. No minimum purchase is required for free shipping within these regions.

    Major City Areas Eligible for Free Shipping:

    • Toronto
    • Montreal
    • Vancouver
    • Calgary
    • Edmonton
    • Ottawa
    • Winnipeg
    • Quebec City
    • Hamilton
    • Kitchener
    • London
    • Victoria
    • Halifax
    • Oshawa
    • Windsor
    • Saskatoon
    • Regina
    • St. John's
    • Sherbrooke
    • Barrie
    • Kelowna
    • Abbotsford
    • Greater Sudbury
    • Kingston
    • Trois-Rivières

  • Pickup Point Shipping: For addresses outside the major city areas listed above, orders will be shipped to designated pickup points. This service incurs an additional cost, which will be calculated at checkout. Please note that the exact cost is not specified here.

4. Estimated Delivery Times

Delivery times are estimates and commence from the date of shipping, rather than the date of order. They are subject to the carrier's transit times and potential delays.

  • Embed Products:
    • Premium Canadian Murphy Bed: 8-12 weeks
    • Murphy Desk Bed: 2-5 weeks

Please note that delivery times may be affected by factors beyond our control, including customs processing and local postal delays.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can monitor the status of your shipment through the carrier’s website.

6. International Shipping

We offer international shipping to select countries. Please be aware of the following:

  • Customs, Duties, and Taxes: International shipments may be subject to import duties and taxes of the destination country. These charges are the responsibility of the recipient.
  • Restrictions: Certain products may be restricted or prohibited in some countries. It is your responsibility to ensure that the items you order comply with the laws and regulations of the destination country.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. Embed Home Products Inc is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

8. Damages and Lost Items

  • Damaged Shipments: If your order arrives damaged, please contact us immediately at office@embedproducts.com with photographs of the damage. We will arrange for a replacement or refund as appropriate.
  • Lost Shipments: While we strive to ensure all shipments are delivered, we are not liable for lost packages. If your tracking information indicates that your package was delivered but you have not received it, please contact us, and we will assist in investigating the issue with the carrier.

9. Shipping Delays

Occasionally, shipments may be delayed due to unforeseen circumstances such as weather events, carrier issues, or other factors beyond our control. We appreciate your understanding and patience in such situations.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our customer support team:

  • Email: office@embedproducts.com
  • Phone: 866-463-6233
  • Mailing Address: Embed Home Products Inc., 40 Furniture Park, Winnipeg MB R2G 3W1, Canada