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Warranty

Thank you for choosing EMBED! We take great pride in the quality of our products and are committed to providing our customers with a high level of satisfaction.

 

Our Warranty for the EMBED is as follows:

 

  1. The EMBED metal frame (exoskeleton) and mechanism come with a premium lifetime warranty to the original purchaser from the date of purchase. This warranty covers defects in materials and workmanship under normal use and service.
     

  2. Whereas, the EMBED easy change panels come with a three (3) year warranty to the original purchaser from the date of purchase. This warranty covers defects in materials and workmanship under normal use and service.
     

  • During the warranty period, we will repair or replace any defective parts or components free of charge. This warranty does not cover damage caused by improper installation, misuse, or normal wear and tear.
     

  • To make a warranty claim, please contact to verify your proof of purchase and a description of the issue. We may require photos to advise the proper course of action and improve our service.
     

  • If a repair or replacement is necessary, please contact us for instructions on returning the product.
     

  • Our liability under this warranty is limited to the repair or replacement of the defective product. We will not be liable for any other damages, including incidental or consequential damages.
     

We stand behind the quality of our products and are committed to providing you with a product that will last. If you have any questions about our warranty policy or need to make a claim, please don't hesitate to contact us.

Return Policy

Thank you for purchasing EMBED! We're committed to providing you with the best possible shopping experience, and we understand that sometimes a return or exchange may be necessary.

 

Our Return Policy for the EMBED is as follows:

 

  1. You may return the product within 30 days of delivery for a full refund or exchange, provided that it is in its original packaging and in good condition.
     

  2. Customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival. In such cases, please contact us immediately to arrange for a replacement.
     

  3. Refunds will be issued in the original form of payment, and will not include the cost of shipping.
     

  4. If you received a damaged or defective product, please contact us within 7 days of delivery to arrange for a replacement.

 

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact us.

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